Thanks - In your experience will ISP's partner with local resellers (for domestic plans / bundles) where the reseller is able to get access to "privileged" information (such as SIP settings)? Ben Jackson eLogik m:0404 924745 e: ben@elogik.net w: www.elogik.com.au [image: http://www.elogik.com.au] <http://www.elogik.com.au> On Wed, Mar 22, 2017 at 5:36 PM, Ben Jackson - eLogik <ben@elogik.net> wrote:
Thanks guys - Damien if what you are saying is true about the telstra devices / firmware downgrade then that will do nicely. I have only done a couple of NBN installs so haven't been able to test stuff like this yet.
Russell - that is a great point and I do partner with an ISP for new business-grade installs but these are unfortunately mainly home customers who are loath to change their ISP. Any tips?
Ben Jackson eLogik m:0404 924745 e: ben@elogik.net w: www.elogik.com.au [image: http://www.elogik.com.au] <http://www.elogik.com.au>
On Wed, Mar 22, 2017 at 5:31 PM, Russell Hurren < russell@zeropointnetworks.com> wrote:
I don't know if it'd be an option for you, but we partner with a particular ISP and sell NBN and VoIP services to our clients through them. The big selling point is that we become the single point of contact for any IT issues, rather than "Is it the Internet or the router that's down?" Our ISP does a Polycom based cloud phone system, and they use SPA112's for faxes etc, but we can connect anything we want to it if we're supporting it. They also do SIP trunks.
-----Original Message----- From: Public [mailto:public-bounces@talk.mikrotik.com.au] On Behalf Of Ben Jackson - eLogik Sent: Wednesday, 22 March 2017 14:23 To: MikroTik Australia Public List <public@talk.mikrotik.com.au> Subject: [MT-AU Public] NBN Woes
Obviously I have a lot of customers who use Mikrotik devices as their main router. This is causing issues with the NBN's default method of delivering VOIP services as the short-sighted ISP's have all made the laughable assumption that everyone is going to use an ISP-provided CPE to plug their VOIP handset into. As you know these devices will pre-configure the SIP settings.
For so many reasons, this of course is not the preferred setup, but it is left to me and others like me to explain why all of a sudden the VOIP service that comes bundled with the ISP's plan will not work with their equipment.
I've been told that ISP's will not release the VOIP settings to end-users to facilitate the setup of a stand alone ATA such as the cisco SPA112.
I'd just be interested to know how people are dealing with this situation.
Cheers,
Ben Jackson eLogik m:0404 924745 e: ben@elogik.net w: www.elogik.com.au [image: http://www.elogik.com.au] <http://www.elogik.com.au> _______________________________________________ Public mailing list Public@talk.mikrotik.com.au http://talk.mikrotik.com.au/mailman/listinfo/public_talk.mikrotik.com.au
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