On Fri, 2022-04-08 at 16:26 +1000, Luke Thompson wrote:
It's not what you want to hear, but we've encountered this before and "I remember forgetting the fix".
Well if it comes back to you, do let me know :-)
One thing Thunderbird strongly dislikes is configuration changes.
We've installed TBird on an entirely new Windows laptop and the problem persists. Probably not config changes.
Does the issue persist if the IMAP account is set-up in another email client? Same network, same protocol, new client - same issue?
I've set up an IMAP client in Evolution on Linux, but it's not the same actual email account. That's definitely something to try next I think.
What about crypto? Everything on TLS over the proper port/s, verified to work okay? Nothing running on 143/plain or SSL, etc?
Config has been checked up the wazoo, it is definitely squeaky clean.
How do the logs look? https://wiki.mozilla.org/MailNews:Logging#Generating_a_Protocol_Log
Oooh, logs! I am not a Windows guy and could not find any TBird logs. That is a very useful link, many thanks.
Do you have any addons running on her Thunderbird installation? They + TB are up-to-date?
Everything is up to date (no add-ons I don't think, maybe the calendar is an add-on?) Thanks, K. -- ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Karl Auer (kauer@nullarbor.com.au) work +61 2 64957435 http://www.nullarbor.com.au mobile +61 428 957160 GPG fingerprint: 9FB6 C08F 91CB 5093 30EF 3E2F 8C94 EEBD 117C 4A10 Old fingerprint: CF68 0C56 EEE4 CC19 28D4 03B3 BCE0 E800 E31F 7254