Hi Tim, and all. Thanks for the timely question - although there is not a great deal of hard progress (yet), I can offer some updates worth reporting :-} Already, we do have a proposed firmware upgrade available. The new firmware is 'expected' to support both existing NBN VDSL configuration profile and the proposed new configuration. Also, the new firmware s expected to continue supporting other ADSL and VDSL services in the same way that the current firmware operates. The immediate problem, however, is access to the NBN test lab so that we can confirm all these 'expectations' before we can roll out the firmware update. That next step is proving to be the biggest challenge since, as most of you are well aware, NBNCo is effectively a fortress when it comes to finding the right people to talk to. Their 'public' call centres are tuned to answer only simple questions like "how can I get connected" and "how can I get my problem addressed" where the answer is invariably the same: "contact your RSP" ; ) So we've been taking a multi-tier approach to this: 1. Cooperation with a current NBN RSP who can liaise with the appropriate NBNCo teams to access appropriate testing. We are in contact with one such RSP already, but that is still early stages of getting a dialogue with NBNCo started. And many MANY thanks to that RSP for their cooperation: You know who you are, THANK YOU! : ) 2. We have now joined the NBNCo "ICT Channel Program" that is intended to offer technology consultants and vendors a communication channel into internal NBNCo teams. Although this is somewhat promising (we HAVE been able to communicate directly with NBNCo people - who are very helpful and trying their hardest) it is still early times, and it seems that some NBNCo departments are communication fortresses in themselves even within the fortress of NBNCo! :-D 3. From my various involvements with NBNCo and general data network tech forums over the years, I have the distinct pleasure of developing some informal contacts with various folks who work in various NBN departments. Those people (THANK YOU TO THEM TOO!) have been gracious enough to help to raise awareness of my attempts to communicate with appropriate folks which has so far resulted in assurance that 'someone' will get in touch with me 'soon' to address this issue. (Though I am still waiting for that promised communication to come, I am confident that it will eventually happen :) So where we are at right now is that although we are still a way off from developing a solution to this issue, I can be quite confident that we will eventually have a new firmware to offer. HOW to apply that firmware is not yet determined, but at this stage it is likely that the modules will NOT be 'field upgradable' - that means that we think that modules will need to be returned to us (DuxTel) or to your reseller/point-of-sale for update and return. For all modules still covered under the standard 12 month warranty, there will no cost for this process. For devices that are no longer covered under standard warranty, upgrade path is still available at no cost other than appropriate freight costs. Apologies for the small essay, and sorry that I still have nothing concrete to announce, but hope that this will at least offer some assurance that the slow wheels of progress continue to turn :-} Questions (on, or off list) are welcome! Regards, Mike.
-----Original Message----- From: Public [mailto:public-bounces@talk.mikrotik.com.au] On Behalf Of Tim Sandy Sent: Tuesday, 8 June 2021 10:07 AM To: MikroTik Australia Public List <public@talk.mikrotik.com.au> Subject: Re: [MT-AU Public] Updated Firmware for the Proscend 180T SFP VDSL2 Modems?
Hi folks, I received my first notification of this from AAPT Wholesale today, regarding a service in Geelong. Excerpt from the email; === nbn™ is implementing a SOS (Save our Showtime) and ROC (Robust Overhead Channel) upgrade of VDSL2 (FTTN/FTTB) services (*SOS/ROC Upgrade*). The purpose of the upgrade is to prevent dropouts due to sudden large noise bursts, thereby improving service stability. The SOS/ROC Upgrade is expected to commence on 1 July 2021. How Does This Affect You? The SOS/ROC Upgrade will affect customers who have deployed Metanoia or Intel chip set devices. nbn™ advises that Metanoia and Intel chip set devices will be affected as follows: • Metanoia SFP devices will fail to negotiate and cause a hard down outage; and • Intel chip set devices will become unstable, causing a higher percentage of dropouts and service instability. === It lists a single service that I have in the area (which doesn't actually have one of these SFPs on it, so somewhat unrelated to this thread), so it seems that the rollout is indeed commencing. Interestingly I have multiple VDSL services in the same area, but only this one listed in my advisory, so it seems that NBN has a way to determine which CPE devices are incompatible. What's the status of the SFP firmware update? Cheers, Tim
On Wed, 19 May 2021 at 17:03, Mike Everest <mike@duxtel.com> wrote:
Hello Everyone, and “CALLING ALL NBN RSPs” ; )
As you can probably imagine, we’ve been working on addressing this issue for a while now, and although making some good progress, we’ve come up against a barrier that we need some assistance from an active NBN RSP to continue to make progress toward a final solution.
We have received a sample on SFP modem with prospective upgrade firmware, but before we can make a general roll-out, we need to find a way to test the module against the proposed NBN DSLAM profile. The only way that I have so far identified to have that test done is for a currently registered NBN Service Provider to conduct that testing in a similar manner to the technical testing program during the NBNCo onboarding program.
Since the only way to gain access to that testing process is to be a registered or (currently onBoarding) Service Provider, we are now in the process of reaching out to registered RSPs with whom we have some prior engagement to assist in working through that testing process.
IF you can represent a currently operating RSP and would like to work with us to find a resolution for this potential problem, please do reply off list at your convenience – we’d LOVE to hear from you! : )
For everyone else, please stand by and watch this space for future update! : )
(and questions, concerns, comments always welcome of course!)
Cheers!
Mike.
---------------------------------------------------------------------- --------------
Why Choose DuxTel for all your MikroTik needs?
10 good reasons: http://duxtel.com/why_duxtel
---------------------------------------------------------------------- --------------
Follow our tweets for news and updates: http://twitter.com/duxtel
_______________________________________________ Public mailing list Public@talk.mikrotik.com.au http://talk.mikrotik.com.au/mailman/listinfo/public_talk.mikrotik.com. au
_______________________________________________ Public mailing list Public@talk.mikrotik.com.au http://talk.mikrotik.com.au/mailman/listinfo/public_talk.mikrotik.com.au