Obviously I have a lot of customers who use Mikrotik devices as their main router. This is causing issues with the NBN's default method of delivering VOIP services as the short-sighted ISP's have all made the laughable assumption that everyone is going to use an ISP-provided CPE to plug their VOIP handset into. As you know these devices will pre-configure the SIP settings. For so many reasons, this of course is not the preferred setup, but it is left to me and others like me to explain why all of a sudden the VOIP service that comes bundled with the ISP's plan will not work with their equipment. I've been told that ISP's will not release the VOIP settings to end-users to facilitate the setup of a stand alone ATA such as the cisco SPA112. I'd just be interested to know how people are dealing with this situation. Cheers, Ben Jackson eLogik m:0404 924745 e: ben@elogik.net w: www.elogik.com.au [image: http://www.elogik.com.au] <http://www.elogik.com.au>
If the isp is TPG, and the device is a hg658, there's a firmware downgrade on whirlpool that you can do which lets you pull the VoIP settings out, and use them in another VoIP device. If the isp is telstra, you can simply plug their router's wan port into you Tik LAN, and VoIP works just fine. iiNet you can phone and they'll give you the VoIP settings no problems. For anything else, I'm not sure ;) On Wed, 22 Mar 2017 at 5:24 pm, Ben Jackson - eLogik <ben@elogik.net> wrote:
Obviously I have a lot of customers who use Mikrotik devices as their main router. This is causing issues with the NBN's default method of delivering VOIP services as the short-sighted ISP's have all made the laughable assumption that everyone is going to use an ISP-provided CPE to plug their VOIP handset into. As you know these devices will pre-configure the SIP settings.
For so many reasons, this of course is not the preferred setup, but it is left to me and others like me to explain why all of a sudden the VOIP service that comes bundled with the ISP's plan will not work with their equipment.
I've been told that ISP's will not release the VOIP settings to end-users to facilitate the setup of a stand alone ATA such as the cisco SPA112.
I'd just be interested to know how people are dealing with this situation.
Cheers,
Ben Jackson eLogik m:0404 924745 e: ben@elogik.net w: www.elogik.com.au [image: http://www.elogik.com.au] <http://www.elogik.com.au> _______________________________________________ Public mailing list Public@talk.mikrotik.com.au http://talk.mikrotik.com.au/mailman/listinfo/public_talk.mikrotik.com.au
-- Damien Gardner Jnr VK2TDG. Dip EE. GradIEAust rendrag@rendrag.net - http://www.rendrag.net/ -- We rode on the winds of the rising storm, We ran to the sounds of thunder. We danced among the lightning bolts, and tore the world asunder
I don't know if it'd be an option for you, but we partner with a particular ISP and sell NBN and VoIP services to our clients through them. The big selling point is that we become the single point of contact for any IT issues, rather than "Is it the Internet or the router that's down?" Our ISP does a Polycom based cloud phone system, and they use SPA112's for faxes etc, but we can connect anything we want to it if we're supporting it. They also do SIP trunks. -----Original Message----- From: Public [mailto:public-bounces@talk.mikrotik.com.au] On Behalf Of Ben Jackson - eLogik Sent: Wednesday, 22 March 2017 14:23 To: MikroTik Australia Public List <public@talk.mikrotik.com.au> Subject: [MT-AU Public] NBN Woes Obviously I have a lot of customers who use Mikrotik devices as their main router. This is causing issues with the NBN's default method of delivering VOIP services as the short-sighted ISP's have all made the laughable assumption that everyone is going to use an ISP-provided CPE to plug their VOIP handset into. As you know these devices will pre-configure the SIP settings. For so many reasons, this of course is not the preferred setup, but it is left to me and others like me to explain why all of a sudden the VOIP service that comes bundled with the ISP's plan will not work with their equipment. I've been told that ISP's will not release the VOIP settings to end-users to facilitate the setup of a stand alone ATA such as the cisco SPA112. I'd just be interested to know how people are dealing with this situation. Cheers, Ben Jackson eLogik m:0404 924745 e: ben@elogik.net w: www.elogik.com.au [image: http://www.elogik.com.au] <http://www.elogik.com.au> _______________________________________________ Public mailing list Public@talk.mikrotik.com.au http://talk.mikrotik.com.au/mailman/listinfo/public_talk.mikrotik.com.au
Thanks guys - Damien if what you are saying is true about the telstra devices / firmware downgrade then that will do nicely. I have only done a couple of NBN installs so haven't been able to test stuff like this yet. Russell - that is a great point and I do partner with an ISP for new business-grade installs but these are unfortunately mainly home customers who are loath to change their ISP. Any tips? Ben Jackson eLogik m:0404 924745 e: ben@elogik.net w: www.elogik.com.au [image: http://www.elogik.com.au] <http://www.elogik.com.au> On Wed, Mar 22, 2017 at 5:31 PM, Russell Hurren < russell@zeropointnetworks.com> wrote:
I don't know if it'd be an option for you, but we partner with a particular ISP and sell NBN and VoIP services to our clients through them. The big selling point is that we become the single point of contact for any IT issues, rather than "Is it the Internet or the router that's down?" Our ISP does a Polycom based cloud phone system, and they use SPA112's for faxes etc, but we can connect anything we want to it if we're supporting it. They also do SIP trunks.
-----Original Message----- From: Public [mailto:public-bounces@talk.mikrotik.com.au] On Behalf Of Ben Jackson - eLogik Sent: Wednesday, 22 March 2017 14:23 To: MikroTik Australia Public List <public@talk.mikrotik.com.au> Subject: [MT-AU Public] NBN Woes
Obviously I have a lot of customers who use Mikrotik devices as their main router. This is causing issues with the NBN's default method of delivering VOIP services as the short-sighted ISP's have all made the laughable assumption that everyone is going to use an ISP-provided CPE to plug their VOIP handset into. As you know these devices will pre-configure the SIP settings.
For so many reasons, this of course is not the preferred setup, but it is left to me and others like me to explain why all of a sudden the VOIP service that comes bundled with the ISP's plan will not work with their equipment.
I've been told that ISP's will not release the VOIP settings to end-users to facilitate the setup of a stand alone ATA such as the cisco SPA112.
I'd just be interested to know how people are dealing with this situation.
Cheers,
Ben Jackson eLogik m:0404 924745 e: ben@elogik.net w: www.elogik.com.au [image: http://www.elogik.com.au] <http://www.elogik.com.au> _______________________________________________ Public mailing list Public@talk.mikrotik.com.au http://talk.mikrotik.com.au/mailman/listinfo/public_talk.mikrotik.com.au
_______________________________________________ Public mailing list Public@talk.mikrotik.com.au http://talk.mikrotik.com.au/mailman/listinfo/public_talk.mikrotik.com.au
I'd say that if they're willing to pay you to do it properly (ie, with a professional grade router), then they're probably at least a little picky about who their ISP is and won't just use the cheapest one because it's cheapest. Make a list of ISPs that you can support and explain why you can't support the others, and if they don't want to switch, let them use the ISPs CPE (and let the ISP support it). -----Original Message----- From: Public [mailto:public-bounces@talk.mikrotik.com.au] On Behalf Of Ben Jackson - eLogik Sent: Wednesday, 22 March 2017 14:36 To: MikroTik Australia Public List <public@talk.mikrotik.com.au> Subject: Re: [MT-AU Public] NBN Woes Thanks guys - Damien if what you are saying is true about the telstra devices / firmware downgrade then that will do nicely. I have only done a couple of NBN installs so haven't been able to test stuff like this yet. Russell - that is a great point and I do partner with an ISP for new business-grade installs but these are unfortunately mainly home customers who are loath to change their ISP. Any tips? Ben Jackson eLogik m:0404 924745 e: ben@elogik.net w: www.elogik.com.au [image: http://www.elogik.com.au] <http://www.elogik.com.au> On Wed, Mar 22, 2017 at 5:31 PM, Russell Hurren < russell@zeropointnetworks.com> wrote:
I don't know if it'd be an option for you, but we partner with a particular ISP and sell NBN and VoIP services to our clients through them. The big selling point is that we become the single point of contact for any IT issues, rather than "Is it the Internet or the router that's down?" Our ISP does a Polycom based cloud phone system, and they use SPA112's for faxes etc, but we can connect anything we want to it if we're supporting it. They also do SIP trunks.
-----Original Message----- From: Public [mailto:public-bounces@talk.mikrotik.com.au] On Behalf Of Ben Jackson - eLogik Sent: Wednesday, 22 March 2017 14:23 To: MikroTik Australia Public List <public@talk.mikrotik.com.au> Subject: [MT-AU Public] NBN Woes
Obviously I have a lot of customers who use Mikrotik devices as their main router. This is causing issues with the NBN's default method of delivering VOIP services as the short-sighted ISP's have all made the laughable assumption that everyone is going to use an ISP-provided CPE to plug their VOIP handset into. As you know these devices will pre-configure the SIP settings.
For so many reasons, this of course is not the preferred setup, but it is left to me and others like me to explain why all of a sudden the VOIP service that comes bundled with the ISP's plan will not work with their equipment.
I've been told that ISP's will not release the VOIP settings to end-users to facilitate the setup of a stand alone ATA such as the cisco SPA112.
I'd just be interested to know how people are dealing with this situation.
Cheers,
Ben Jackson eLogik m:0404 924745 e: ben@elogik.net w: www.elogik.com.au [image: http://www.elogik.com.au] <http://www.elogik.com.au> _______________________________________________ Public mailing list Public@talk.mikrotik.com.au http://talk.mikrotik.com.au/mailman/listinfo/public_talk.mikrotik.com. au
_______________________________________________ Public mailing list Public@talk.mikrotik.com.au http://talk.mikrotik.com.au/mailman/listinfo/public_talk.mikrotik.com. au
_______________________________________________ Public mailing list Public@talk.mikrotik.com.au http://talk.mikrotik.com.au/mailman/listinfo/public_talk.mikrotik.com.au
Thanks - In your experience will ISP's partner with local resellers (for domestic plans / bundles) where the reseller is able to get access to "privileged" information (such as SIP settings)? Ben Jackson eLogik m:0404 924745 e: ben@elogik.net w: www.elogik.com.au [image: http://www.elogik.com.au] <http://www.elogik.com.au> On Wed, Mar 22, 2017 at 5:36 PM, Ben Jackson - eLogik <ben@elogik.net> wrote:
Thanks guys - Damien if what you are saying is true about the telstra devices / firmware downgrade then that will do nicely. I have only done a couple of NBN installs so haven't been able to test stuff like this yet.
Russell - that is a great point and I do partner with an ISP for new business-grade installs but these are unfortunately mainly home customers who are loath to change their ISP. Any tips?
Ben Jackson eLogik m:0404 924745 e: ben@elogik.net w: www.elogik.com.au [image: http://www.elogik.com.au] <http://www.elogik.com.au>
On Wed, Mar 22, 2017 at 5:31 PM, Russell Hurren < russell@zeropointnetworks.com> wrote:
I don't know if it'd be an option for you, but we partner with a particular ISP and sell NBN and VoIP services to our clients through them. The big selling point is that we become the single point of contact for any IT issues, rather than "Is it the Internet or the router that's down?" Our ISP does a Polycom based cloud phone system, and they use SPA112's for faxes etc, but we can connect anything we want to it if we're supporting it. They also do SIP trunks.
-----Original Message----- From: Public [mailto:public-bounces@talk.mikrotik.com.au] On Behalf Of Ben Jackson - eLogik Sent: Wednesday, 22 March 2017 14:23 To: MikroTik Australia Public List <public@talk.mikrotik.com.au> Subject: [MT-AU Public] NBN Woes
Obviously I have a lot of customers who use Mikrotik devices as their main router. This is causing issues with the NBN's default method of delivering VOIP services as the short-sighted ISP's have all made the laughable assumption that everyone is going to use an ISP-provided CPE to plug their VOIP handset into. As you know these devices will pre-configure the SIP settings.
For so many reasons, this of course is not the preferred setup, but it is left to me and others like me to explain why all of a sudden the VOIP service that comes bundled with the ISP's plan will not work with their equipment.
I've been told that ISP's will not release the VOIP settings to end-users to facilitate the setup of a stand alone ATA such as the cisco SPA112.
I'd just be interested to know how people are dealing with this situation.
Cheers,
Ben Jackson eLogik m:0404 924745 e: ben@elogik.net w: www.elogik.com.au [image: http://www.elogik.com.au] <http://www.elogik.com.au> _______________________________________________ Public mailing list Public@talk.mikrotik.com.au http://talk.mikrotik.com.au/mailman/listinfo/public_talk.mikrotik.com.au
_______________________________________________ Public mailing list Public@talk.mikrotik.com.au http://talk.mikrotik.com.au/mailman/listinfo/public_talk.mikrotik.com.au
I've never encountered it being privileged information in the past. Maybe you could use something like Telcoinabox? -----Original Message----- From: Public [mailto:public-bounces@talk.mikrotik.com.au] On Behalf Of Ben Jackson - eLogik Sent: Wednesday, 22 March 2017 14:58 To: MikroTik Australia Public List <public@talk.mikrotik.com.au> Subject: Re: [MT-AU Public] NBN Woes Thanks - In your experience will ISP's partner with local resellers (for domestic plans / bundles) where the reseller is able to get access to "privileged" information (such as SIP settings)? Ben Jackson eLogik m:0404 924745 e: ben@elogik.net w: www.elogik.com.au [image: http://www.elogik.com.au] <http://www.elogik.com.au> On Wed, Mar 22, 2017 at 5:36 PM, Ben Jackson - eLogik <ben@elogik.net> wrote:
Thanks guys - Damien if what you are saying is true about the telstra devices / firmware downgrade then that will do nicely. I have only done a couple of NBN installs so haven't been able to test stuff like this yet.
Russell - that is a great point and I do partner with an ISP for new business-grade installs but these are unfortunately mainly home customers who are loath to change their ISP. Any tips?
Ben Jackson eLogik m:0404 924745 e: ben@elogik.net w: www.elogik.com.au [image: http://www.elogik.com.au] <http://www.elogik.com.au>
On Wed, Mar 22, 2017 at 5:31 PM, Russell Hurren < russell@zeropointnetworks.com> wrote:
I don't know if it'd be an option for you, but we partner with a particular ISP and sell NBN and VoIP services to our clients through them. The big selling point is that we become the single point of contact for any IT issues, rather than "Is it the Internet or the router that's down?" Our ISP does a Polycom based cloud phone system, and they use SPA112's for faxes etc, but we can connect anything we want to it if we're supporting it. They also do SIP trunks.
-----Original Message----- From: Public [mailto:public-bounces@talk.mikrotik.com.au] On Behalf Of Ben Jackson - eLogik Sent: Wednesday, 22 March 2017 14:23 To: MikroTik Australia Public List <public@talk.mikrotik.com.au> Subject: [MT-AU Public] NBN Woes
Obviously I have a lot of customers who use Mikrotik devices as their main router. This is causing issues with the NBN's default method of delivering VOIP services as the short-sighted ISP's have all made the laughable assumption that everyone is going to use an ISP-provided CPE to plug their VOIP handset into. As you know these devices will pre-configure the SIP settings.
For so many reasons, this of course is not the preferred setup, but it is left to me and others like me to explain why all of a sudden the VOIP service that comes bundled with the ISP's plan will not work with their equipment.
I've been told that ISP's will not release the VOIP settings to end-users to facilitate the setup of a stand alone ATA such as the cisco SPA112.
I'd just be interested to know how people are dealing with this situation.
Cheers,
Ben Jackson eLogik m:0404 924745 e: ben@elogik.net w: www.elogik.com.au [image: http://www.elogik.com.au] <http://www.elogik.com.au> _______________________________________________ Public mailing list Public@talk.mikrotik.com.au http://talk.mikrotik.com.au/mailman/listinfo/public_talk.mikrotik.com .au
_______________________________________________ Public mailing list Public@talk.mikrotik.com.au http://talk.mikrotik.com.au/mailman/listinfo/public_talk.mikrotik.com .au
_______________________________________________ Public mailing list Public@talk.mikrotik.com.au http://talk.mikrotik.com.au/mailman/listinfo/public_talk.mikrotik.com.au
The last time I connected a customer to TPG's NBN service I asked if I could get their SIP settings to use with a Cisco ATA and was told point blank "no". In the end I had to point the customer in the direction of an engin voip plan to allow him to make VOIP calls but he wasn't happy about having to pay $10 per month for something which would have been free with the TPG bundle. I'd say this makes the information privileged wouldn't you? ;) Ben Jackson eLogik m:0404 924745 e: ben@elogik.net w: www.elogik.com.au [image: http://www.elogik.com.au] <http://www.elogik.com.au> On Wed, Mar 22, 2017 at 6:25 PM, Russell Hurren < russell@zeropointnetworks.com> wrote:
I've never encountered it being privileged information in the past. Maybe you could use something like Telcoinabox?
-----Original Message----- From: Public [mailto:public-bounces@talk.mikrotik.com.au] On Behalf Of Ben Jackson - eLogik Sent: Wednesday, 22 March 2017 14:58 To: MikroTik Australia Public List <public@talk.mikrotik.com.au> Subject: Re: [MT-AU Public] NBN Woes
Thanks - In your experience will ISP's partner with local resellers (for domestic plans / bundles) where the reseller is able to get access to "privileged" information (such as SIP settings)?
Ben Jackson eLogik m:0404 924745 e: ben@elogik.net w: www.elogik.com.au [image: http://www.elogik.com.au] <http://www.elogik.com.au>
On Wed, Mar 22, 2017 at 5:36 PM, Ben Jackson - eLogik <ben@elogik.net> wrote:
Thanks guys - Damien if what you are saying is true about the telstra devices / firmware downgrade then that will do nicely. I have only done a couple of NBN installs so haven't been able to test stuff like this yet.
Russell - that is a great point and I do partner with an ISP for new business-grade installs but these are unfortunately mainly home customers who are loath to change their ISP. Any tips?
Ben Jackson eLogik m:0404 924745 e: ben@elogik.net w: www.elogik.com.au [image: http://www.elogik.com.au] <http://www.elogik.com.au>
On Wed, Mar 22, 2017 at 5:31 PM, Russell Hurren < russell@zeropointnetworks.com> wrote:
I don't know if it'd be an option for you, but we partner with a particular ISP and sell NBN and VoIP services to our clients through them. The big selling point is that we become the single point of contact for any IT issues, rather than "Is it the Internet or the router that's down?" Our ISP does a Polycom based cloud phone system, and they use SPA112's for faxes etc, but we can connect anything we want to it if we're supporting it. They also do SIP trunks.
-----Original Message----- From: Public [mailto:public-bounces@talk.mikrotik.com.au] On Behalf Of Ben Jackson - eLogik Sent: Wednesday, 22 March 2017 14:23 To: MikroTik Australia Public List <public@talk.mikrotik.com.au> Subject: [MT-AU Public] NBN Woes
Obviously I have a lot of customers who use Mikrotik devices as their main router. This is causing issues with the NBN's default method of delivering VOIP services as the short-sighted ISP's have all made the laughable assumption that everyone is going to use an ISP-provided CPE to plug their VOIP handset into. As you know these devices will pre-configure the SIP settings.
For so many reasons, this of course is not the preferred setup, but it is left to me and others like me to explain why all of a sudden the VOIP service that comes bundled with the ISP's plan will not work with their equipment.
I've been told that ISP's will not release the VOIP settings to end-users to facilitate the setup of a stand alone ATA such as the cisco SPA112.
I'd just be interested to know how people are dealing with this situation.
Cheers,
Ben Jackson eLogik m:0404 924745 e: ben@elogik.net w: www.elogik.com.au [image: http://www.elogik.com.au] <http://www.elogik.com.au> _______________________________________________ Public mailing list Public@talk.mikrotik.com.au http://talk.mikrotik.com.au/mailman/listinfo/public_talk.mikrotik.com .au
_______________________________________________ Public mailing list Public@talk.mikrotik.com.au http://talk.mikrotik.com.au/mailman/listinfo/public_talk.mikrotik.com .au
_______________________________________________ Public mailing list Public@talk.mikrotik.com.au http://talk.mikrotik.com.au/mailman/listinfo/public_talk.mikrotik.com.au
_______________________________________________ Public mailing list Public@talk.mikrotik.com.au http://talk.mikrotik.com.au/mailman/listinfo/public_talk.mikrotik.com.au
Hi Ben, If the ISP your customers are using are not willing to provide the SIP details you can port there numbers out to another provider. Whilst we supply NBN connections we certainly supply a lot of VoIP connections over the top of other ISP’s networks. If there was genuine interest happy to provide a no frills basic VoIP service for people to use for just a scenario. The major problem with most NBN installs at the moment is FttN as you need to provide an active phone line, if this is the advertised line it gets tricky. What we do is submit a porting request to move the number to our VoIP servers and then have the NBN install happen on the same day (preferably around the same time as the port). Most of the time this works out, but there is a chance of it going wrong so you need contingencies for 4G backup and divert to mobile for the voice calls. Regards, Ashley Breeden URL Networks Pty Ltd Email: ash@url.net.au WWW: http://www.url.net.au Phone: 1300 33 11 78 Direct: 03 9008 5901 Mobile: 0411 112 056 Twitter: @urlnetworks On 22 March 2017 at 5:59:22 pm, Ben Jackson - eLogik (ben@elogik.net) wrote: Thanks - In your experience will ISP's partner with local resellers (for domestic plans / bundles) where the reseller is able to get access to "privileged" information (such as SIP settings)? Ben Jackson eLogik m:0404 924745 e: ben@elogik.net w: www.elogik.com.au [image: http://www.elogik.com.au] <http://www.elogik.com.au> On Wed, Mar 22, 2017 at 5:36 PM, Ben Jackson - eLogik <ben@elogik.net> wrote:
Thanks guys - Damien if what you are saying is true about the telstra devices / firmware downgrade then that will do nicely. I have only done a couple of NBN installs so haven't been able to test stuff like this yet.
Russell - that is a great point and I do partner with an ISP for new business-grade installs but these are unfortunately mainly home customers who are loath to change their ISP. Any tips?
Ben Jackson eLogik m:0404 924745 e: ben@elogik.net w: www.elogik.com.au [image: http://www.elogik.com.au] <http://www.elogik.com.au>
On Wed, Mar 22, 2017 at 5:31 PM, Russell Hurren < russell@zeropointnetworks.com> wrote:
I don't know if it'd be an option for you, but we partner with a particular ISP and sell NBN and VoIP services to our clients through them. The big selling point is that we become the single point of contact for any IT issues, rather than "Is it the Internet or the router that's down?" Our ISP does a Polycom based cloud phone system, and they use SPA112's for faxes etc, but we can connect anything we want to it if we're supporting it. They also do SIP trunks.
-----Original Message----- From: Public [mailto:public-bounces@talk.mikrotik.com.au] On Behalf Of Ben Jackson - eLogik Sent: Wednesday, 22 March 2017 14:23 To: MikroTik Australia Public List <public@talk.mikrotik.com.au> Subject: [MT-AU Public] NBN Woes
Obviously I have a lot of customers who use Mikrotik devices as their main router. This is causing issues with the NBN's default method of delivering VOIP services as the short-sighted ISP's have all made the laughable assumption that everyone is going to use an ISP-provided CPE to plug their VOIP handset into. As you know these devices will pre-configure the SIP settings.
For so many reasons, this of course is not the preferred setup, but it is left to me and others like me to explain why all of a sudden the VOIP service that comes bundled with the ISP's plan will not work with their equipment.
I've been told that ISP's will not release the VOIP settings to end-users to facilitate the setup of a stand alone ATA such as the cisco SPA112.
I'd just be interested to know how people are dealing with this situation.
Cheers,
Ben Jackson eLogik m:0404 924745 e: ben@elogik.net w: www.elogik.com.au [image: http://www.elogik.com.au] <http://www.elogik.com.au> _______________________________________________ Public mailing list Public@talk.mikrotik.com.au http://talk.mikrotik.com.au/mailman/listinfo/public_talk.mikrotik.com.au
_______________________________________________ Public mailing list Public@talk.mikrotik.com.au http://talk.mikrotik.com.au/mailman/listinfo/public_talk.mikrotik.com.au
_______________________________________________ Public mailing list Public@talk.mikrotik.com.au http://talk.mikrotik.com.au/mailman/listinfo/public_talk.mikrotik.com.au
The telcoinabox offering looks interesting - thanks for pointing that out. Ashley - yes this is what I have been doing with Engin plans - perhaps we can discuss cost of your "no-frills" VOIP plan (assuming there is one ;)) I don't know if I'm being dumb or missing something obvious here but all I'm looking for is a way to regain control over the CPE equipment I install as the Mikrotik hardware fits the bill every time. Please, keep the suggestions coming or feel free to email me direct. Ben Ben Jackson eLogik m:0404 924745 e: ben@elogik.net w: www.elogik.com.au [image: http://www.elogik.com.au] <http://www.elogik.com.au> On Wed, Mar 22, 2017 at 6:37 PM, Ashley Breeden <ash@url.net.au> wrote:
Hi Ben,
If the ISP your customers are using are not willing to provide the SIP details you can port there numbers out to another provider. Whilst we supply NBN connections we certainly supply a lot of VoIP connections over the top of other ISP’s networks. If there was genuine interest happy to provide a no frills basic VoIP service for people to use for just a scenario.
The major problem with most NBN installs at the moment is FttN as you need to provide an active phone line, if this is the advertised line it gets tricky. What we do is submit a porting request to move the number to our VoIP servers and then have the NBN install happen on the same day (preferably around the same time as the port). Most of the time this works out, but there is a chance of it going wrong so you need contingencies for 4G backup and divert to mobile for the voice calls.
Regards,
*Ashley Breeden* URL Networks Pty Ltd *Email:* ash@url.net.au *WWW:* http://www.url.net.au *Phone:* 1300 33 11 78 *Direct:* 03 9008 5901 *Mobile:* 0411 112 056 *Twitter: *@urlnetworks
On 22 March 2017 at 5:59:22 pm, Ben Jackson - eLogik (ben@elogik.net) wrote:
Thanks - In your experience will ISP's partner with local resellers (for domestic plans / bundles) where the reseller is able to get access to "privileged" information (such as SIP settings)?
Ben Jackson eLogik m:0404 924745 e: ben@elogik.net w: www.elogik.com.au [image: http://www.elogik.com.au] <http://www.elogik.com.au>
On Wed, Mar 22, 2017 at 5:36 PM, Ben Jackson - eLogik <ben@elogik.net> wrote:
Thanks guys - Damien if what you are saying is true about the telstra devices / firmware downgrade then that will do nicely. I have only done a couple of NBN installs so haven't been able to test stuff like this yet.
Russell - that is a great point and I do partner with an ISP for new business-grade installs but these are unfortunately mainly home customers who are loath to change their ISP. Any tips?
Ben Jackson eLogik m:0404 924745 e: ben@elogik.net w: www.elogik.com.au [image: http://www.elogik.com.au] <http://www.elogik.com.au>
On Wed, Mar 22, 2017 at 5:31 PM, Russell Hurren < russell@zeropointnetworks.com> wrote:
I don't know if it'd be an option for you, but we partner with a particular ISP and sell NBN and VoIP services to our clients through them. The big selling point is that we become the single point of contact for any IT issues, rather than "Is it the Internet or the router that's down?" Our ISP does a Polycom based cloud phone system, and they use SPA112's for faxes etc, but we can connect anything we want to it if we're supporting it. They also do SIP trunks.
-----Original Message----- From: Public [mailto:public-bounces@talk.mikrotik.com.au] On Behalf Of Ben Jackson - eLogik Sent: Wednesday, 22 March 2017 14:23 To: MikroTik Australia Public List <public@talk.mikrotik.com.au> Subject: [MT-AU Public] NBN Woes
Obviously I have a lot of customers who use Mikrotik devices as their main router. This is causing issues with the NBN's default method of delivering VOIP services as the short-sighted ISP's have all made the laughable assumption that everyone is going to use an ISP-provided CPE to plug their VOIP handset into. As you know these devices will pre-configure the SIP settings.
For so many reasons, this of course is not the preferred setup, but it is left to me and others like me to explain why all of a sudden the VOIP service that comes bundled with the ISP's plan will not work with their equipment.
I've been told that ISP's will not release the VOIP settings to end-users to facilitate the setup of a stand alone ATA such as the cisco SPA112.
I'd just be interested to know how people are dealing with this situation.
Cheers,
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participants (4)
-
Ashley Breeden -
Ben Jackson - eLogik -
Damien Gardner Jnr -
Russell Hurren