Sierra Wireless (Telstra Aircard) 320U 4G Modem - SOLUTION
Hi All, we have been using the Sierra Wireless 320U 4G USB modem and a Mikrotik hAP routers for a while now for out of band management on our network, I remember when we first got the modems and plugged them into a routerboard that we had lots of problems getting them working, then there was the mucking about with PPP or LTE etc etc. Anyway we just bought another 20 of them for more of our sites and I faced the same issue again of not being able to get them to work, so when I finally figured out the issue I thought I would share the details here so that it benefited anybody who needed the information. So this device when plugged into a Mikrotik Router USB port will show up as an LTE interface, you shouldn't need to cold boot the device or anything once it's inserted as some people say, the interface should just appear, this is from my experience anyway on 6.35.x version of ROS with a hAP or RB2011 series. If the interface doesn't appear check to make sure you have the "Ignore DirectIP Modem" checkbox NOT ticked under System/Ports/Firmware, you need to have this unticked for it to work. Once you have the interface appearing the only other settings you need to change are to set the APN within the lte1 interface, and add a DHCP client to the Interface to get your IP address from Telstra. If you have organised it when ordering your SIM, telstra.extranet APN will give you a dynamic public IP or telstra.internet APN will give you a dynamic NAT'd private IP, we chose the former so that we could get into the routers remotely, there is no static public IP option in case you were wanting that..... Now, if you have got to this point and are saying that your device is appearing when you plug it in but doesn't get an IP or the lights do funny stuff then read on. These devices have a feature which kicks off the Telstra software installation when you plug it in, unfortunately this feature breaks the process when you plug it into a Mikrotik routerboard, so to disable that feature you need to do the following. Plug the modem into your Windows PC, install the Telstra Mobile Broadband software when it prompts you to. Once it's installed and the device has been discovered and it's ready to connect (Green Connect Now button is visible) go to the Tools menu, then Options, then Account tab, down the bottom you will see a tickbox called "Disable SWOC", tick that box, then click the Apply button, then OK to exit. Unplug the device from your PC and plug it into your Routerboard and then it should work fine. I can't include the image I have for information about the lights on the modem as attachments aren't allowed, but basically you want the power light to be solid BLUE and once it's connected to the network you want the data light to be solid GREEN, this indicates a connection to the LTE network, so faster speeds. I hope this has been useful to somebody J Regards Paul
-----Original Message----- From: Public [mailto:public-bounces@talk.mikrotik.com.au] On Behalf Of Paul Julian Sent: Friday, 24 March 2017 10:24 AM To: public@talk.mikrotik.com.au Subject: [MT-AU Public] Sierra Wireless (Telstra Aircard) 320U 4G Modem - SOLUTION
Hi All, we have been using the Sierra Wireless 320U 4G USB modem and a Mikrotik hAP routers for a while now for out of band management on our network, I remember when we first got the modems and plugged them into a routerboard that we had lots of problems getting them working, then there was the mucking about with PPP or LTE etc etc.
Anyway we just bought another 20 of them for more of our sites and I faced the same issue again of not being able to get them to work, so when I finally figured out the issue I thought I would share the details here so that it benefited anybody who needed the information.
So this device when plugged into a Mikrotik Router USB port will show up as an LTE interface, you shouldn't need to cold boot the device or anything once it's inserted as some people say, the interface should just appear, this is from my experience anyway on 6.35.x version of ROS with a hAP or RB2011 series.
If the interface doesn't appear check to make sure you have the "Ignore DirectIP Modem" checkbox NOT ticked under System/Ports/Firmware, you need to have this unticked for it to work. Once you have the interface appearing the only other settings you need to change are to set the APN within the lte1 interface, and add a DHCP client to the Interface to get your IP address from Telstra. If you have organised it when ordering your SIM, telstra.extranet APN will give you a dynamic public IP or telstra.internet APN will give you a dynamic NAT'd private IP, we chose the former so that we could get into the routers remotely, there is no static public IP option in case you were wanting
Thanks Paul - definitely useful info! I can imagine how long it would take us (or anyone) to work out that disabling of the windows installer was needed! :-O Just a point about the public IP, we usually just take whatever private address is served up by the carrier, then dial an sstp to our infrastructure - that way we can trigger alerts if/when the links drop, and we can access the device direct from the LAN without exposing it to internet attack/port-scans etc. Cheers! Mike. that.....
Now, if you have got to this point and are saying that your device is
when you plug it in but doesn't get an IP or the lights do funny stuff
on.
These devices have a feature which kicks off the Telstra software installation when you plug it in, unfortunately this feature breaks the process when you plug it into a Mikrotik routerboard, so to disable that feature you need to do the following.
Plug the modem into your Windows PC, install the Telstra Mobile Broadband software when it prompts you to. Once it's installed and the device has been discovered and it's ready to connect (Green Connect Now button is visible) go to the Tools menu, then Options, then Account tab, down the bottom you will see a tickbox called "Disable SWOC", tick that box, then click the Apply button, then OK to exit.
Unplug the device from your PC and plug it into your Routerboard and then it should work fine.
I can't include the image I have for information about the lights on the modem as attachments aren't allowed, but basically you want the power
appearing then read light
to be solid BLUE and once it's connected to the network you want the data light to be solid GREEN, this indicates a connection to the LTE network, so faster speeds.
I hope this has been useful to somebody J
Regards Paul _______________________________________________ Public mailing list Public@talk.mikrotik.com.au http://talk.mikrotik.com.au/mailman/listinfo/public_talk.mikrotik.com.au
-----Original Message----- From: Public [mailto:public-bounces@talk.mikrotik.com.au] On Behalf Of Paul Julian Sent: Friday, 24 March 2017 10:24 AM To: public@talk.mikrotik.com.au Subject: [MT-AU Public] Sierra Wireless (Telstra Aircard) 320U 4G Modem - SOLUTION
Hi All, we have been using the Sierra Wireless 320U 4G USB modem and a Mikrotik hAP routers for a while now for out of band management on our network, I remember when we first got the modems and plugged them into a routerboard that we had lots of problems getting them working, then there was the mucking about with PPP or LTE etc etc.
Anyway we just bought another 20 of them for more of our sites and I faced the same issue again of not being able to get them to work, so when I finally figured out the issue I thought I would share the details here so that it benefited anybody who needed the information.
So this device when plugged into a Mikrotik Router USB port will show up as an LTE interface, you shouldn't need to cold boot the device or anything once it's inserted as some people say, the interface should just appear, this is from my experience anyway on 6.35.x version of ROS with a hAP or RB2011 series.
If the interface doesn't appear check to make sure you have the "Ignore DirectIP Modem" checkbox NOT ticked under System/Ports/Firmware, you need to have this unticked for it to work. Once you have the interface appearing the only other settings you need to change are to set the APN within the lte1 interface, and add a DHCP client to the Interface to get your IP address from Telstra. If you have organised it when ordering your SIM, telstra.extranet APN will give you a dynamic public IP or telstra.internet APN will give you a dynamic NAT'd private IP, we chose the former so that we could get into the routers remotely, there is no static public IP option in case you were wanting
No worries Mike, it is a crazy setting which really shouldn't stop it working, but it does, and I only found the answer after spending hours trolling the net in search for it ! Yep we do the same with the VPN, but having the public IP as well means we can still get in if there is a VPN problem, we just need to find the address which is achievable. Regards Paul -----Original Message----- From: Public [mailto:public-bounces@talk.mikrotik.com.au] On Behalf Of Mike Everest Sent: Friday, 24 March 2017 10:37 AM To: 'MikroTik Australia Public List' Subject: Re: [MT-AU Public] Sierra Wireless (Telstra Aircard) 320U 4G Modem - SOLUTION Thanks Paul - definitely useful info! I can imagine how long it would take us (or anyone) to work out that disabling of the windows installer was needed! :-O Just a point about the public IP, we usually just take whatever private address is served up by the carrier, then dial an sstp to our infrastructure - that way we can trigger alerts if/when the links drop, and we can access the device direct from the LAN without exposing it to internet attack/port-scans etc. Cheers! Mike. that.....
Now, if you have got to this point and are saying that your device is
when you plug it in but doesn't get an IP or the lights do funny stuff
on.
These devices have a feature which kicks off the Telstra software installation when you plug it in, unfortunately this feature breaks the process when you plug it into a Mikrotik routerboard, so to disable that feature you need to do the following.
Plug the modem into your Windows PC, install the Telstra Mobile Broadband software when it prompts you to. Once it's installed and the device has been discovered and it's ready to connect (Green Connect Now button is visible) go to the Tools menu, then Options, then Account tab, down the bottom you will see a tickbox called "Disable SWOC", tick that box, then click the Apply button, then OK to exit.
Unplug the device from your PC and plug it into your Routerboard and then it should work fine.
I can't include the image I have for information about the lights on the modem as attachments aren't allowed, but basically you want the power
appearing then read light
to be solid BLUE and once it's connected to the network you want the data light to be solid GREEN, this indicates a connection to the LTE network, so faster speeds.
I hope this has been useful to somebody J
Regards Paul _______________________________________________ Public mailing list Public@talk.mikrotik.com.au http://talk.mikrotik.com.au/mailman/listinfo/public_talk.mikrotik.com. au
_______________________________________________ Public mailing list Public@talk.mikrotik.com.au http://talk.mikrotik.com.au/mailman/listinfo/public_talk.mikrotik.com.au
Thanks Paul, great info. On 24 Mar 2017 10:44 AM, "Paul Julian" <paul@oxygennetworks.com.au> wrote:
No worries Mike, it is a crazy setting which really shouldn't stop it working, but it does, and I only found the answer after spending hours trolling the net in search for it !
Yep we do the same with the VPN, but having the public IP as well means we can still get in if there is a VPN problem, we just need to find the address which is achievable.
Regards Paul
-----Original Message----- From: Public [mailto:public-bounces@talk.mikrotik.com.au] On Behalf Of Mike Everest Sent: Friday, 24 March 2017 10:37 AM To: 'MikroTik Australia Public List' Subject: Re: [MT-AU Public] Sierra Wireless (Telstra Aircard) 320U 4G Modem - SOLUTION
Thanks Paul - definitely useful info!
I can imagine how long it would take us (or anyone) to work out that disabling of the windows installer was needed! :-O
Just a point about the public IP, we usually just take whatever private address is served up by the carrier, then dial an sstp to our infrastructure - that way we can trigger alerts if/when the links drop, and we can access the device direct from the LAN without exposing it to internet attack/port-scans etc.
Cheers!
Mike.
-----Original Message----- From: Public [mailto:public-bounces@talk.mikrotik.com.au] On Behalf Of Paul Julian Sent: Friday, 24 March 2017 10:24 AM To: public@talk.mikrotik.com.au Subject: [MT-AU Public] Sierra Wireless (Telstra Aircard) 320U 4G Modem - SOLUTION
Hi All, we have been using the Sierra Wireless 320U 4G USB modem and a Mikrotik hAP routers for a while now for out of band management on our network, I remember when we first got the modems and plugged them into a routerboard that we had lots of problems getting them working, then there was the mucking about with PPP or LTE etc etc.
Anyway we just bought another 20 of them for more of our sites and I faced the same issue again of not being able to get them to work, so when I finally figured out the issue I thought I would share the details here so that it benefited anybody who needed the information.
So this device when plugged into a Mikrotik Router USB port will show up as an LTE interface, you shouldn't need to cold boot the device or anything once it's inserted as some people say, the interface should just appear, this is from my experience anyway on 6.35.x version of ROS with a hAP or RB2011 series.
If the interface doesn't appear check to make sure you have the "Ignore DirectIP Modem" checkbox NOT ticked under System/Ports/Firmware, you need to have this unticked for it to work. Once you have the interface appearing the only other settings you need to change are to set the APN within the lte1 interface, and add a DHCP client to the Interface to get your IP address from Telstra. If you have organised it when ordering your SIM, telstra.extranet APN will give you a dynamic public IP or telstra.internet APN will give you a dynamic NAT'd private IP, we chose the former so that we could get into the routers remotely, there is no static public IP option in case you were wanting that.....
Now, if you have got to this point and are saying that your device is appearing when you plug it in but doesn't get an IP or the lights do funny stuff then read on.
These devices have a feature which kicks off the Telstra software installation when you plug it in, unfortunately this feature breaks the process when you plug it into a Mikrotik routerboard, so to disable that feature you need to do the following.
Plug the modem into your Windows PC, install the Telstra Mobile Broadband software when it prompts you to. Once it's installed and the device has been discovered and it's ready to connect (Green Connect Now button is visible) go to the Tools menu, then Options, then Account tab, down the bottom you will see a tickbox called "Disable SWOC", tick that box, then click the Apply button, then OK to exit.
Unplug the device from your PC and plug it into your Routerboard and then it should work fine.
I can't include the image I have for information about the lights on the modem as attachments aren't allowed, but basically you want the power light to be solid BLUE and once it's connected to the network you want the data light to be solid GREEN, this indicates a connection to the LTE network, so faster speeds.
I hope this has been useful to somebody J
Regards Paul _______________________________________________ Public mailing list Public@talk.mikrotik.com.au http://talk.mikrotik.com.au/mailman/listinfo/public_talk.mikrotik.com. au
_______________________________________________ Public mailing list Public@talk.mikrotik.com.au http://talk.mikrotik.com.au/mailman/listinfo/public_talk.mikrotik.com.au
_______________________________________________ Public mailing list Public@talk.mikrotik.com.au http://talk.mikrotik.com.au/mailman/listinfo/public_talk.mikrotik.com.au
Very handy to know! Thanks for the share Paul. 😊 Regards, Alen -----Original Message----- From: Public [mailto:public-bounces@talk.mikrotik.com.au] On Behalf Of Paul Julian Sent: Friday, 24 March 2017 10:24 AM To: public@talk.mikrotik.com.au Subject: [MT-AU Public] Sierra Wireless (Telstra Aircard) 320U 4G Modem - SOLUTION Hi All, we have been using the Sierra Wireless 320U 4G USB modem and a Mikrotik hAP routers for a while now for out of band management on our network, I remember when we first got the modems and plugged them into a routerboard that we had lots of problems getting them working, then there was the mucking about with PPP or LTE etc etc. Anyway we just bought another 20 of them for more of our sites and I faced the same issue again of not being able to get them to work, so when I finally figured out the issue I thought I would share the details here so that it benefited anybody who needed the information. So this device when plugged into a Mikrotik Router USB port will show up as an LTE interface, you shouldn't need to cold boot the device or anything once it's inserted as some people say, the interface should just appear, this is from my experience anyway on 6.35.x version of ROS with a hAP or RB2011 series. If the interface doesn't appear check to make sure you have the "Ignore DirectIP Modem" checkbox NOT ticked under System/Ports/Firmware, you need to have this unticked for it to work. Once you have the interface appearing the only other settings you need to change are to set the APN within the lte1 interface, and add a DHCP client to the Interface to get your IP address from Telstra. If you have organised it when ordering your SIM, telstra.extranet APN will give you a dynamic public IP or telstra.internet APN will give you a dynamic NAT'd private IP, we chose the former so that we could get into the routers remotely, there is no static public IP option in case you were wanting that..... Now, if you have got to this point and are saying that your device is appearing when you plug it in but doesn't get an IP or the lights do funny stuff then read on. These devices have a feature which kicks off the Telstra software installation when you plug it in, unfortunately this feature breaks the process when you plug it into a Mikrotik routerboard, so to disable that feature you need to do the following. Plug the modem into your Windows PC, install the Telstra Mobile Broadband software when it prompts you to. Once it's installed and the device has been discovered and it's ready to connect (Green Connect Now button is visible) go to the Tools menu, then Options, then Account tab, down the bottom you will see a tickbox called "Disable SWOC", tick that box, then click the Apply button, then OK to exit. Unplug the device from your PC and plug it into your Routerboard and then it should work fine. I can't include the image I have for information about the lights on the modem as attachments aren't allowed, but basically you want the power light to be solid BLUE and once it's connected to the network you want the data light to be solid GREEN, this indicates a connection to the LTE network, so faster speeds. I hope this has been useful to somebody J Regards Paul _______________________________________________ Public mailing list Public@talk.mikrotik.com.au http://talk.mikrotik.com.au/mailman/listinfo/public_talk.mikrotik.com.au
participants (4)
-
Alen Orsolic -
Ben Jackson - eLogik -
Mike Everest -
Paul Julian